A: The 1021 error that you are seeing means that the root user is not currently enabled, or you have not logged in with the root user account. To resolve this problem, please try taking the following steps to enable the root user (Mac OS X 10.7 or higher):
- Connect your computer with a cable directly to your broadband modem (if possible).
- Ensure that all third-party antivirus and firewall programs are temporarily disabled.
- From your desktop, open the Apple menu and choose ‘System Preferences’.
- Open the View menu and choose ‘Users & Groups’.
- Click the lock icon and enter your administrator password.
- Click on ‘Login Options’.
- Click on ‘Edit’ or ‘Join’ in the bottom right.
- Click on the ‘Open Directory Utility’ button.
- Click on the lock icon and enter your administrator password.
- From the Edit menu, choose ‘Enable Root User’ (if this says ‘Disable Root User’, this means that the root user is already enabled. Please leave it enabled.)
- If you are prompted to create a new password, please do so.
- Close any windows that you have opened.
Once you have enabled the root user, you will then need to log in as root:
- From your desktop, open the Apple menu and choose ‘Log Out’.
- If you are logging in from a list of usernames with pictures, choose ‘Other’.
- In the name field, type: root
- In the password field, type in the password you created in step #11 above.
Once you have logged in as root, you may try the installation again. To do this, please log into your account at https://my.absolute.com, click on the ‘More’ button, and then select ‘Install’. After your installation has completed, you may disable the root user by taking steps 1-10 above and selecting ‘Disable Root User’. Please note that installations done from the Apple Store will always fail to go through. This will also be the case if you are using a satellite internet connection.