Global Support
Answers to your questions.
The Top 4 Questions asked about Absolute Home & Office:
Q: Why has the product name changed from Absolute LoJack to Absolute Home & Office?
By rebranding to Absolute Home & Office, we are bringing our Consumer/Small Business product into the Absolute brand family. This helps to reduce brand confusion and provides a better connection to our commercial solution. While we have changed the product name, it’s still the same technology and Investigations Team protecting your data and device.
– Absolute LoJack Premium is now Absolute Home & Office PREMIUM
– Absolute LoJack (Standard) is now Absolute Home & Office STANDARD
– Absolute Data Protect is now Absolute Home & Office BASIC
Q: How Do I Install Absolute Home & Office For The First Time?
A: If you have not yet purchased an Absolute Home & Office license, you may do so by visiting our online store at https://lojack.absolute.com/en/store. Once your order is complete, you will receive an email with an Absolute Home & Office registration code, which you may use to register and install Absolute Home & Office on your device.
If you already have an Absolute Home & Office registration code, please take these steps on the device you wish to protect:
- Visit our account registration page at https://my.absolute.com.
- Enter your new account details and click on ‘Create Account’.
- Enter your registration code when prompted.
- Select the PC or Mac Download option.
- When presented with the Service Agreement, scroll to the very bottom and click on ‘I Agree’.
- Run the AbsoluteSetup file once the download has completed.
- The installer will walk you through the steps of installation.
- Once the software is installed, you will be automatically logged into your account.
- Complete the first-time account configuration steps and click on ‘Finish’.
You will then be taken your main device page, where you may confirm that the installation was successful. Please be advised that it may take up to 30 minutes for your device to sync with our Monitoring Center.
Please also note that Data Delete and Device Freeze do not need to be set up ahead of time, and should only be configured when those features are required.
Q: How Do I Reinstall My Absolute Home & Office License, Or Transfer My License To A New Device?
A: To reinstall your Absolute Home & Office license, please take the following steps:
- Visit our login page at https://my.absolute.com and enter your registered email address.
- If you do not remember the password on this account, click on the ‘Forgot Password’ link to have a new temporary password emailed to you.
- If you used a temporary password to log in, update to a permanent password.
- If you have multiple devices, select the correct one from the list.
- Click on the ‘More’ button.
- Click on ‘Uninstall’ and ‘Yes’ to confirm.
- (You may disregard the notice that your license is inactive.)
- Click on ‘Install’.
- Select the PC or Mac download option.
- Scroll to the bottom of the Service Agreement and click on ‘I Agree’.
- Run the AbsoluteSetup file once the download has completed.
- The installer will walk you through the installation steps.
You will then be taken your main device page, where you may confirm that the installation was successful. Please be advised that it may take up to 30 minutes for your device to sync with our Monitoring Center.
To transfer your Absolute Home & Office license to a new device, you may take the above steps entirely from the new device; you will not need the original device to complete the transfer process. This process will automatically overwrite the old device’s details in our system with the new device’s.
Q: How Do I Change Or Update My Billing Settings?
A: By default, all licenses are set up to be automatically renewed on a subscription basis. This will ensure that your device is always protected.
If you would like to change or update any of your billing settings, you may take the following steps:
- Visit our login page at https://my.absolute.com and enter your registered email address.
- If you do not remember the password on this account, click on the ‘Forgot Password’ link to have a new temporary password emailed to you.
- If you used a temporary password to log in, update to a permanent password.
- If you have multiple devices, select the correct one from the list.
- Click on the ‘More’ button.
- Click on the ‘Billing’ option.
From here, you may confirm the billing information presently associated with your account, update your credit card details, and enable or disable automatic renewal.
Please note that if you have registered multiple devices, billing changes must be applied to each license separately.
Get in Touch
For support related inquiries please contact us by completing the webform below with details of your issue.
Phone Numbers (English Only)
Canada / US
1-877-337-0337
Latin America
+001-604-630-2288
Europe, Middle East, and Africa
+44 118 902 2004
Asia Pacific and Japan
+65-3-159-0579
Sales Inquiries
Reach out to our Sales Team directly for immediate assistance with all sales-related inquiries.
REPORT A THEFT
If you are an Absolute Home & Office customer with an active subscription installed on your laptop, smartphone or tablet and your device has been stolen, you will need to take the following steps in order to begin the tracking and recovery process.
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