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The Top 3 Questions asked about Absolute Home & Office:
Q: I have purchased Absolute Home & Office. How do I Install it?
A: To download and install the Absolute Agent:
- Sign in to the portal from the device that you want to add at https://app.absolute.com.
- Click
If activated licenses are available, a message shows prompting you to download the agent and install it.
If no licenses are available, buy a subscription before installing the agent on a device. - If a license is available, click Download in the message, or click Add Device.
- Depending on the platform of your device click on either the Windows or Mac Installer.
- Follow the instructions provided in the installer to install the agent. Click Finish when you’re done.
- Ensure that the device is connected to the Internet and then wait for the newly installed agent to call in and activate. Agent activation occurs during the device’s first call to the Monitoring Center and may take up to 15 minutes.
Q: How do I transfer Absolute Home & Office to a new or replacement device?
A: Please note that you are not required to have the original device to perform a license transfer. To transfer a license please take the following steps from the new device:
- Sign in to the portal from the device that you want to add at https://app.absolute.com.
- Click
- Select on the device you wish to remove and once on the device page select “Remove Device”.
- Click
Once a license is available, a message shows prompting you to download the agent and install it. - Click Download in the message, or click Add Device.
- Depending on the platform of your device click on either the Windows or Mac Installer.
- Follow the instructions provided in the installer to install the agent. Click Finish when you’re done.
- Ensure that the device is connected to the Internet and then wait for the newly installed agent to call in and activate. Agent activation occurs during the device’s first call to the Monitoring Center and may take up to 15 minutes.
Q: How do I enable Auto-Renew or update my billing details?
A: If you would like to enable Auto-Renew or update your billing information, you may take the following steps:
- Do one of the following:
On a device’s Details page, click the code under Activation Code.
Click - In the Auto Renewal area, click Enable. The My Products page of the payment site opens.
- Enable Auto-Renew: In the Subscription status area, click Enable auto-renewal and click Confirm.
- Update Billing: In the Subscription status area, click Update payment method and follow on screen instructions.
お問い合わせ
サポート関連のお問い合わせの場合、下記の Web フォームに問題の詳細を入力してください。
This form is temporarily undergoing maintenance.
If your request is urgent please contact us at [email protected] via email.
Thank you!
販売に関するお問い合わせ
営業チームに直接ご連絡いただければ、販売に関するすべてのお問い合わせに迅速に対応いたします。
電話番号 (English Only)
カナダ / 米国
1-877-337-0337
ラテンアメリカ
+001-604-630-2288
欧州、中東およびアフリカ
+44 118 902 2004
アジア太平洋および日本
+65-3-159-0579
盗難届
Absolute Home & Office のお客様であり、お使いのノートパソコン、スマートフォン、タブレットに有効なサブスクリプションがインストールされていて、デバイスが盗難に遭った場合、追跡および回収プロセスを開始するには、次のステップを実行する必要があります。
