Global Support

Have questions? Get the answers you need or contact us directly.

The Top 3 Questions asked about
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To download and install the Absolute Agent:

  1. Sign in to the portal from the device that you want to add at https://app.absolute.com.
  2. Click
    If activated licenses are available, a message shows prompting you to download the agent and install it.
    If no licenses are available, buy a subscription before installing the agent on a device.
  3. If a license is available, click Download in the message, or click Add Device.
  4. Depending on the platform of your device click on either the Windows or Mac Installer.
  5. Follow the instructions provided in the installer to install the agent. Click Finish when you’re done.
  6. Ensure that the device is connected to the Internet and then wait for the newly installed agent to call in and activate. Agent activation occurs during the device’s first call to the Monitoring Center and may take up to 15 minutes.

Please note that you are not required to have the original device to perform a license transfer. To transfer a license please take the following steps from the new device:

  1. Sign in to the portal from the device that you want to add at https://app.absolute.com.
  2. Click .
  3. Select on the device you wish to remove and once on the device page select “Remove Device”.
  4. Click .
    Once a license is available, a message shows prompting you to download the agent and install it.
  5. Click Download in the message, or click Add Device.
  6. Depending on the platform of your device click on either the Windows or Mac Installer.
  7. Follow the instructions provided in the installer to install the agent. Click Finish when you’re done.
  8. Ensure that the device is connected to the Internet and then wait for the newly installed agent to call in and activate. Agent activation occurs during the device’s first call to the Monitoring Center and may take up to 15 minutes.

If you would like to enable Auto-Renew or update your billing information, you may take the following steps:

  1. Do one of the following:
    On a device’s Details page, click the code under Activation Code.
    Click to open the Subscription page, and click the subscription you want to update.
  2. In the Auto Renewal area, click Enable. The My Products page of the payment site opens.
  3. Enable Auto-Renew: In the Subscription status area, click Enable auto-renewal and click Confirm.
  4. Update Billing: In the Subscription status area, click Update payment method and follow on screen instructions.

Have More Questions?

See the complete list of our most common questions and their answers by visiting our full FAQ page or, select a category:

View all FAQs
Products
Compatibility
Installation
Billing

Get in Touch

For support related inquiries please contact us by completing the web form with details of your issue.

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Sales Inquiries

Reach out to our Sales Team directly for immediate assistance with all sales-related inquiries.

Contact Consumer Sales

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Report a Theft

Report the theft to local law enforcement as soon as possible.

You may report the theft to our Recovery department online by logging into your account and completing the form under the Recover tab.

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You will be required to provide the following information:

  • Police report file number
  • Name of police department
  • Non-emergency police contact number
  • Details of the theft
  • Your contact information
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Trusted Partners

Absolute is factory-embedded by these premiere device manufacturers in over 600 million devices.

Trusted by:
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Asus
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HP
Lenovo
Microsoft
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Positivo
Prestigio
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