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The Top 3 Questions asked about Absolute Home & Office:
Q: I have purchased Absolute Home & Office. How do I Install it?
A: To download and install the Absolute Agent:
- Sign in to the portal from the device that you want to add at https://app.absolute.com.
- Click
If activated licenses are available, a message shows prompting you to download the agent and install it.
If no licenses are available, buy a subscription before installing the agent on a device. - If a license is available, click Download in the message, or click Add Device.
- Depending on the platform of your device click on either the Windows or Mac Installer.
- Follow the instructions provided in the installer to install the agent. Click Finish when you’re done.
- Ensure that the device is connected to the Internet and then wait for the newly installed agent to call in and activate. Agent activation occurs during the device’s first call to the Monitoring Center and may take up to 15 minutes.
Q: How do I transfer Absolute Home & Office to a new or replacement device?
A: Please note that you are not required to have the original device to perform a license transfer. To transfer a license please take the following steps from the new device:
- Sign in to the portal from the device that you want to add at https://app.absolute.com.
- Click
- Select on the device you wish to remove and once on the device page select “Remove Device”.
- Click
Once a license is available, a message shows prompting you to download the agent and install it. - Click Download in the message, or click Add Device.
- Depending on the platform of your device click on either the Windows or Mac Installer.
- Follow the instructions provided in the installer to install the agent. Click Finish when you’re done.
- Ensure that the device is connected to the Internet and then wait for the newly installed agent to call in and activate. Agent activation occurs during the device’s first call to the Monitoring Center and may take up to 15 minutes.
Q: How do I enable Auto-Renew or update my billing details?
A: If you would like to enable Auto-Renew or update your billing information, you may take the following steps:
- Do one of the following:
On a device’s Details page, click the code under Activation Code.
Click - In the Auto Renewal area, click Enable. The My Products page of the payment site opens.
- Enable Auto-Renew: In the Subscription status area, click Enable auto-renewal and click Confirm.
- Update Billing: In the Subscription status area, click Update payment method and follow on screen instructions.
取得联系
有关支持相关的查询，请通过完成以下网络表单并附上您问题的细节联系我们。
This form is temporarily undergoing maintenance.
If your request is urgent please contact us at [email protected] via email.
Thank you!
销售查询
直接联系我们的销售团队，获取所有销售相关查询的即时帮助。
电话号码 (English Only)
加拿大 / 美国
1-877-337-0337
拉丁美洲
+001-604-630-2288
欧洲、中东和非洲
+44 118 902 2004
亚太地区和日本
+65-3-159-0579
报告失窃
如果您是Absolute Home & Office客户，在笔记本电脑、智能手机或平板电脑上安装了有效的订购，当设备失窃后，您需要采取以下步骤才能开始追踪和寻回过程。
