A: The 1041 error indicates that something installed on your laptop or your network may be blocking the installer from communicating with our servers. 1041 errors are difficult to troubleshoot, as they are caused by unique factors in your computer’s environment.
Below are some of the more common causes of the 1041 error. You may find that one or more of them apply to you.
- Installations done on a satellite connection will almost always fail with a 1041 error.
- Your router may be configured in such a way that it is blocking traffic to our servers.
- Your installed antivirus\firewall software may be preventing the installation.
- Your company or school network may be blocking outgoing signals.
To troubleshoot, please start by visiting http://search.namequery.com/ and confirming that you see a “Site Under Construction” message. If it times out or reports an error, this indicates that our servers are being blocked by something on your device or network. If you do see the above message but are still encountering error 1041, please contact our Global Support Department directly.
To resolve network problems, we first advise you try your installation on a different internet connection. For example, you can take your laptop to a location with free Wi-Fi such as a coffee shop, or try connecting to a mobile Wi-Fi hotspot. Changing internet connections will typically resolve this error.
If you need to whitelist us (either in your antivirus or other security software, or if you are on a school or company network and must engage your IT department), please contact our Global Support Department directly.