Global Support
Have questions? Get the answers you need or contact us directly.
The Top 4 Questions asked about Absolute Home & Office:
Q: I have purchased Absolute Home & Office. How do I install it?
A: To install our software, please take the following steps:
- Visit our account registration page at https://my.absolute.com.
- Click on Don’t Have An Account? Create One Here.
- Enter your details and click on Create Account.
- Enter your registration code when prompted.
- Select the PC or Mac download option.
- Scroll to the bottom of the Service Agreement and click on I Agree.
- Run the AbsoluteSetup file once the download has completed.
- The installer will walk you through the installation steps.
(Mac) If you are installing on a Mac, you will be prompted for your Mac Administrator password in order to proceed. - Once the software is installed, you will be automatically logged into your account.
- Complete the first-time account configuration steps and click on Finish.
You will then be taken your main device page, where you may confirm that the installation was successful. Please be advised that it may take up to 30 minutes for your device to sync with our Monitoring Center.
Q: How do I reinstall Absolute Home & Office on my device?
A: To reinstall Absolute Home & Office, please take the following steps:
- Visit our login page at https://my.absolute.com and enter your registered email address.
- If you do not remember the password on this account, click on the Forgot Password link to have a new temporary password emailed to you.
- If you used a temporary password to log in, update to a permanent password.
- If you have multiple devices, select the correct one from the list.
- Click on Remove License.
- Click on Add Device License.
- Select the PC or Mac download option.
- Scroll to the bottom of the Service Agreement and click on I Agree.
- Run the AbsoluteSetup file once the download has completed.
- The installer will walk you through the installation steps.
(Mac) If you are installing on a Mac, you will be prompted for your Mac Administrator password in order to proceed.
Once installation is complete, you will then be taken your main device page automatically. Please be advised that it may take up to 30 minutes for your device to sync with our Monitoring Center.
Q: How do I transfer Absolute Home & Office to a new or replacement device?
A: Please note that you are not required to have the original device to perform a license transfer. To transfer a license, please take the following steps from the new device:
- Visit our login page at https://my.absolute.com and enter your registered email address.
- If you do not remember the password on this account, click on the Forgot Password link to have a new temporary password emailed to you.
- If you used a temporary password to log in, update to a permanent password.
- If you have multiple devices, select the correct one from the list.
- Click on Remove License.
- Click on Add Device License.
- Select the PC or Mac download option.
- Scroll to the bottom of the Service Agreement and click on I Agree.
- Run the AbsoluteSetup file once the download has completed.
- The installer will walk you through the installation steps.
(Mac) If you are installing on a Mac, you will be prompted for your Mac Administrator password in order to proceed.
Once installation is complete, you will then be taken your main device page automatically. Please be advised that it may take up to 30 minutes for your device to sync with our Monitoring Center.
Q: How do I enable Auto-Renew or update my billing details?
A: If you would like to enable Auto-Renew or update your billing information, you may take the following steps:
- Visit our login page at https://my.absolute.com and enter your registered email address.
- If you do not remember the password on this account, click on the Forgot Password link to have a new temporary password emailed to you.
- If you used a temporary password to log in, update to a permanent password.
- If you have multiple devices, select the correct one from the list.
- Click on Device Billing in the lower left corner.
- Select Enable Auto Renew.
- Click on Yes to confirm.
- Select Change Payment Information.
- Enter your current billing information.
- Click on Enable Auto-Renewal.
This billing information will then be used on your next billing cycle for a one-year renewal.
When entering your billing information, please keep the following in mind:
- The card number should be entered with no dashes or spaces.
- The expiry date should be selected from the drop-down menus.
- The CVV2 number is the three-digit security code located on the back of the card.
Please note that Auto-Renew is set at a per-device level. This means that it must be enabled separately for each device you have activated with us.
Get in Touch
For support related inquiries please contact us by completing the web form with details of your issue.
Sales Inquiries
Reach out to our Sales Team directly for immediate assistance with all sales-related inquiries.
Phone Numbers (English Only)
Canada / US
1-877-337-0337
Latin America
+001-604-630-2288
Europe, Middle East, and Africa
+44 118 902 2004
Asia Pacific and Japan
+65-3-159-0579
REPORT A THEFT
If you are an Absolute Home & Office customer with an active subscription installed on your laptop or tablet and your device has been stolen, you will need to take the following steps in order to begin the tracking and recovery process.
REPORT A THEFT ONLINE
Report the theft to local law enforcement as soon as possible.
You may report the theft to our Recovery department online by logging into your account and completing the form under the Recover tab.
You will be required to provide the following information:
• Police report file number
• Name of police department
• Non-emergency police contact number
• Details of the theft
• Your contact information
REPORT A THEFT BY PHONE
Report the theft to local law enforcement as soon as possible.
You may report the theft to our Recovery department by phone by calling our toll-free number for your region and selecting the menu option for ‘Report a Theft’. Our theft reporting department is available 24 hours a day, 7 days a week.
You will be required to provide the following information:
• Police report file number
• Name of police department
• Non-emergency police contact number
• Details of the theft
• Your contact information
If you experience any difficulty logging in to your account, please contact us by phone.
TRUSTED PARTNERS
Absolute is factory-embedded by these premiere device manufacturers in over 500 million devices.